Terms & Conditions

Last updated: 29 March 2026

These Terms & Conditions apply when you book or use cleaning services provided by Nestlyn Clean. Please read them carefully before making a booking. By requesting, confirming or using our cleaning services, you agree to these terms.

Nestlyn Clean provides residential cleaning services across London. Our aim is to provide a professional, reliable and convenient cleaning service while making the booking process as straightforward as possible.

1. Our Cleaning Services

Nestlyn Clean provides residential cleaning services including regular domestic cleaning, one-off cleaning, deep cleaning and other cleaning services advertised on our website.

The exact work carried out during an appointment will depend on the service booked, the amount of time reserved, the size and condition of the property and any additional services agreed before the appointment.

Some specialist or additional tasks may require extra time or an additional charge. Where possible, these requirements should be discussed when making your booking.

2. Bookings and Availability

All bookings are subject to cleaner availability and confirmation by Nestlyn Clean. Submitting a booking request through our website does not guarantee an appointment until the booking has been confirmed.

Our standard minimum booking time is two hours unless otherwise agreed. Customers should provide accurate information about the property, requested cleaning service and any additional requirements when making a booking.

We may contact you before confirming an appointment if additional information is required to understand the cleaning work requested.

3. Pricing

Prices displayed on the Nestlyn Clean website are based on the service selected and may vary depending on cleaning type, duration, property requirements and any optional extras selected.

Where a service requires a custom quote, the price will be discussed before the booking is confirmed. Additional work requested during an appointment may result in additional charges where extra time or services are required.

We reserve the right to update our prices from time to time. Any price changes will not normally affect an existing booking that has already been confirmed at an agreed price.

4. Payments

Payment arrangements will be communicated when your booking is confirmed. Customers are responsible for ensuring payment is made according to the agreed payment terms.

Where additional services, cleaning time or extras are requested and agreed, the final amount payable may be adjusted accordingly.

5. Cancellations and Rescheduling

We understand that plans can change. We request at least 24 hours' notice if you need to cancel or reschedule your cleaning appointment. Providing sufficient notice helps us manage cleaner availability and offer appointment times to other customers.

Late cancellations or appointments where a cleaner cannot access the property may be subject to a cancellation charge where appropriate. Any applicable charge will depend on the circumstances of the booking.

6. Access to the Property

Customers are responsible for ensuring that our cleaner can access the property at the agreed appointment time. Access arrangements should be communicated clearly before the cleaning appointment.

If access cannot be provided at the agreed time, the available cleaning time may be reduced. Significant delays or an inability to access the property may result in the appointment being treated as a late cancellation.

7. Cleaning Equipment and Products

Cleaning equipment and product arrangements may depend on the service selected. Customers should confirm during booking whether products or equipment are required as part of their appointment.

If a customer supplies cleaning products or equipment, they are responsible for ensuring that these items are safe, suitable and in working condition.

8. Customer Responsibilities

Customers should provide a safe working environment and inform us of any important information that could affect the cleaning service. This may include delicate surfaces, damaged fixtures, restricted areas or items requiring specialist treatment.

Valuable, fragile or sentimental items should be stored safely before the appointment. Customers should also inform us of any known damage or problems within the property before cleaning begins.

9. Service Times

Cleaning times are estimates based on the information supplied when booking. The amount of cleaning that can be completed will depend on the condition and size of the property and the amount of time booked.

Where additional work is required, customers may be given the option to request additional cleaning time, subject to availability.

10. Liability and Existing Damage

Nestlyn Clean takes reasonable care when providing cleaning services. However, we cannot accept responsibility for pre-existing damage, normal wear and tear, faulty fixtures or damage caused by items or surfaces that were already unstable, defective or unsuitable for normal cleaning.

Customers should notify us as soon as reasonably possible if they believe there has been a problem with a cleaning appointment so that the matter can be reviewed.

11. Complaints and Service Issues

We want customers to be satisfied with the service they receive. If you experience a problem with your cleaning appointment, please contact Nestlyn Clean as soon as possible and provide details of the issue.

We will review reasonable complaints and aim to find an appropriate solution based on the circumstances of the booking and service provided.

12. Website Information

We aim to keep the information on the Nestlyn Clean website accurate and up to date. However, service availability, pricing and other information may occasionally change.

We reserve the right to update website content and these Terms & Conditions when necessary. The latest version published on our website will apply from the date stated at the top of this page.

13. Privacy

Personal information provided when making an enquiry or booking will be handled in accordance with our Privacy Policy.

We use customer information where necessary to respond to enquiries, manage bookings, provide cleaning services and communicate with customers about their appointments.

14. Contact Nestlyn Clean

If you have questions about these Terms & Conditions, a booking or one of our cleaning services, please contact us using the details below.

Nestlyn Clean
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nestlynclean.com
Phone: 020 8103 5100