Privacy Policy
Last updated: 29 March 2026
Nestlyn Clean respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us to enquire about or book our cleaning services.
1. Information we collect
We may collect the following information when you use our website or contact us:
- Your name
- Your phone number
- Your email address
- Your booking details, including service type, date, time, and extras
- Any other information you choose to provide when contacting us
2. How we use your information
We use your personal information to:
- Respond to your enquiries
- Process and manage booking requests
- Contact you about your booking
- Provide customer support
- Improve our services and website
- Comply with legal and regulatory obligations
3. Lawful basis for processing
We process your personal data where necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, and where we have a legitimate interest in operating and improving our business.
4. How we store and protect your data
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.
5. Sharing your information
We do not sell your personal information. We may share your information only where necessary to operate our business, such as with service providers who help us manage bookings, communications, or website functionality, or where required by law.
6. Data retention
We keep personal information only for as long as necessary for the purposes set out in this policy, including to manage bookings, meet legal obligations, resolve disputes, and enforce our agreements.
7. Your rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request transfer of your data where applicable
- Withdraw consent where processing is based on consent
8. Cookies and analytics
Our website may use cookies or analytics tools to understand how visitors use the site and improve performance. If analytics or non-essential cookies are used, you should provide any notices or consent mechanisms required by applicable law.
9. Third-party links
Our website may contain links to third-party sites or services, such as WhatsApp. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
Nestlyn Clean
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nestlynclean.com
Phone: 020 8103 5100