Privacy Policy

Last updated: 9 August 2026

Nestlyn Clean respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or contact us to enquire about or book our cleaning services.

1. Information we collect

We may collect the following information when you use our website or contact us:

• Your name
• Your phone number
• Your email address
• Your booking details, including service type, date, time and extras
• Any other information you choose to provide when contacting us

2. How we use your information

We use your personal information to:

• Respond to your enquiries
• Process and manage booking requests
• Contact you about your booking
• Provide customer support
• Improve our services and website
• Comply with legal and regulatory obligations

3. Lawful basis for processing

We process your personal data where necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations and where we have a legitimate interest in operating and improving our business.

4. How we store and protect your data

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

5. Sharing your information

We do not sell your personal information. We may share your information only where necessary to operate our business, such as with service providers who help us manage bookings, communications or website functionality, or where required by law.

6. Data retention

We keep personal information only for as long as necessary for the purposes set out in this policy, including to manage bookings, meet legal obligations, resolve disputes and enforce our agreements.

7. Your rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

8. Cookies and analytics

Our website may use cookies or analytics tools to understand how visitors use the site and improve performance. If analytics or non-essential cookies are used, appropriate notices or consent mechanisms may be provided where required by applicable law.

9. Third-party links

Our website may contain links to third-party sites or services, such as WhatsApp. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

10. Website enquiries and booking information

When you submit an enquiry or booking request through the Nestlyn Clean website, the information you provide is used to help us respond, arrange services and manage your request. This may include your preferred cleaning service, appointment details, contact information and any notes you choose to provide. We ask that you only submit information that is relevant to your enquiry or booking.

If you contact us by email, telephone or through an online form, we may keep a record of the communication where reasonably necessary for customer service, booking management and business administration. We aim to keep personal information accurate and up to date and may ask you to confirm important booking details where required.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Nestlyn Clean
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@nestlynclean.com
Phone: 020 8103 5100